Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied of the bike!
Super bike for a super price and every 1148 eu worth. After a few days shipped and in House from Czech Republic (tracking Germany). Easy to Assemble, only wheel, handlebar and rear rack. That last had many scratches factory-all with a (to) black marker updated. Beautiful clear display with battery voltage én current! A snafu are the treadles, that run after such a 20km slowly apart and stand slant. By my length of 2 meters I have the seatpost replace for one of 35cm and stuurbeugel for a adjustable. The tap 1 tm 5 for the pedal assistance are fixed speeds. Tap1 is 10km/u and tap 2 is 25km/you E.G. By to pedal (fast or slow) pushes the bike you to the corresponding speed. Only is ideal but together with other than is 10km to slowly and 25 to quickly. Sandwiching do you no support unless you the setting P8 (max speed) Customize. Battery with 30A bms provide 65 Eve 2,55Ah cells 13s 5p so 12,75Ah and no 17,4Ah! Gift bike!
Fantastyczny rower szybki, bardzo dobry akumulator.Po prostu ideał
The bike came very well packaged, it is easy to assemble, everything works well, the changes although they are medium quality work well, the perfect brakes, very good electric assistance makes the rides comfortable especially on the uploads and their wide wheels give much stability in the running, A stick that when it goes only in electric mode on the uploads dies and you have to attend with pedals (I weight 73kg), deep down is what you want to pedal with little effort and another small detail I 've seen is that the battery box when it goes on irregular terrain dances a little, But the price and quality are fine, I am satisfied with the purchase.
fast fast shipment, great product THANK YOU!
Love the bike, amazing looks really good quality and easy to assemble. Highly recommended to anyone interested in buying a electric bike
I'm very satisfied with the bike, quality is very good in all parts. Runs almost 50km/h. Battery is also from good quality. Thank you very much
Great! Good bike goes up to 55 km/h! Perfect for going surf or this walk!
Great power. 50 km/h speed max. Arrived late but good customer sevice
Free blisteringly fast. Seller always present I have updated for each state change. Pakagin perfect very accurate. Bicycle corresponding, very good, I have other bike but this beats all the other. I can guarantee for quality price is the best. Will continue to make purchases with them. Thanks shengmilo!
I have been working in the field of architecture for thirty years, I understand good design, the Shengmilo Electric Bike MX02S is a balanced combination of good design, technical features and price. Shengmilo Professionally provided consulting services. Exceptional customer focus. I am satisfied, thank you and look forward to working with you in the future. I will recommend it to all friends and acquaintances to buy from you !!!
Complies with the description. Great bike, it's a pleasure to ride with. A small derailleur adjustment anyway but nothing serious.
Wszystko zostało sprawnie dostarczone. Rower dotarł do mnie wciągu 5 dni, teraz mogę jeździć do pracy bardzo szybko i ekonomicznie. Polecam wszystkim ten rower.
Bike arrived well packed with all required parts. Assembling was easy and beside some smaller issue with pedals everything seems ok. will post additional feedback after few days wit real test results.