Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such money, the top!
The quality of the gifts is relative, the pump broke immediately, the brakes and speeds had to be adjusted. And so for this money is not bad. immediately who will buy then on the growth of 175 it is necessary to order the lengthener of the steering wheel
Attention! It is important to know, those who want to order expedited shipment even and do not hope, the shipment is very long about two weeks, and goes fast enough after sending a week,, The but constantly hang the noodles on the ears about will send tomorrow, and so every day) so I keep in touch, the norms are worth their money, That pleased the speeds are very not even bad!
The bike is not bad, the flashlight does not work this time, with the delivery of a long time turned out, there are a couple, the transport company apparently tried, but it's all the in general, I order the second such as the first and second pleased despite these little things.
Delivery was long, otherwise all is well
The order came before the specified time, this is a big plus. There are some chips on the paint, thanks to our carriers. The steering wheel barely fixed, as in the steering pad the nut was installed Krivo, aligned and the steering wheel rose smoothly and tightened completely. On the back fork, the okalin flew after welding, there is a little rust. I'll clean and paint.
The bike is good, equipped, delivery is fast, very happy to order, I advise you will not be disappointed...
Весь заказ длился дней 10. Продавец общительный. В живую байк смотрится круто, не то что на картинке))) Зимой в планах переделка на мотор-колесо 1500w
Тормоза слабоваты. Седушка жестковата, попа будет болеть если долго кататься, надо менять на мякенькую. В остальном велосипед шикарен за такую цену. Советую.
Everything is super
Thank you very much for the bike. came very Fast. Received through the transport company. quality is excellent. I advise everyone to buy.
During the carriage, the paint was bent and encouraged on everything that I can not easily put in order while I'm waiting for the spokes for an electric motor
Товар полностью соответствует описанию. В принципе за такие деньги получите и соответствующее качество товара. К продавцу никаких претензий. Всегда отвечал на любые вопросы. Среднее время отправки. Быстрая доставка, но не качественная. Коробка пришла вся мятая, некоторые детали пробили корпус. Была погнута защита заднего переключателя, небольшие сколы краски, но это все мелоч. Велосипед нуждается в полной сборке и НАСТРОЙКЕ каждой его части!!! Рекомендовано сразу заменить педали и седло!
I liked the bike :) the delivery is fast. I will do electrically :)
Отличный велик за такую цену - второй уже из этого магазина, рекомендую! Первый велик отлично себя показал за месяц достаточно активного пользования по бездорожью) Спасибо за подарки!
Delivery fast, 10 days. The bike is good, we order the third. The first two went well. Who needs a professional-order for 50 and more expensive, and do not require great for 15 of the same quality and navorov. For pokatushek in the village on rough terrain, dirt and so on-an ideal option for your money.