Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень классный костюм. Ткань приятная к телу, хорошо тянется. Лучшее приобретение на али.
I love it good material
Хорошее качество, но маломерит. Берите на размер больше. Заказ пришёл в Украину очень быстро.
Костюм отпадный, качество на все 100% Сел идеально по фигуре❤️ Спасибо продавцу за быструю доставку!
The suit is of excellent quality, but the shade is slightly different, different from the photo.
The suit is very cool. Convenient, pulling. Delivery is long. But I didn't hurry. On the parameters: it is 87, from 71, about 97 size m is ideal.
It's the fifth set I buy and it's beautiful. It feels great and super fast shipping.
I love it
The costume is not as expected. The bottom was small, although the size took as always M. Sits not at the waist, but below. Top size m approached, although I wear L.
The suit is excellent, I go to it for stretching. The size can be taken less on parameters from 64 to 90 OG 82
Great set but the short was very little and not that extensible - I'm 1 m 53 and 55 kilos and it was impossible to put on me Perfect bra but the short is not good if you are a bit overweight like me Otherwise, it's a good quality and I'm satisfied with it
The quality is excellent! The color is slightly lighter than in the photo, but not less beautiful. Took S on the parameters 91/68/92 sits tightly as desired. The costume came on time as indicated, in two weeks.
Already the second set of this series, and as in the first case, all the fire, the first time took a yellow set but with the leggings that then cut off) my parameters 85 85 85 Both times I ordered m and he came up perfectly I shield)
I order the second time. In full delight!
Я очень довольна качеством)
I order these costumes not for the first time. Fast shipping. Great price and fine quality. Very convenient to do. On its parameters 93-75-93 I take L
It's identical to the photo! I loved it!
Good quality, fast shipping, true to size