Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
Wyglądały for small AND as przymierzyłam perfectly the dopasowuja
Leggings just a gun, a modern landing and on the figure look just wow, for 700 rubles a gift-I will order another color necessarily, do not shine through!
Bomb af!!!!
Leggings are super nice. Really soft material, a bit see through, but I wear seamless underwear for sport, so for me it's not a problem. True to size, length is good even for 174 cm tall me. One thing to know before buying- when you workout hard and sweat, the bikini zone in these pants becomes noticeably wet, which looks not really sexy. But probably this is due to color. Dark spots a seen immediately. Anyways if you are confident (as sweating is normal) - these leggings are great!
Buy size M and I'm 38-40. Good quality, it doesn't transcend. It came fast too.
Perfect quality
Excellent tights, very fast delivery to Moscow. On height 170 length just. 90/65/90
bardzo szybka dostawa, cudowny materiał, polecam bardzo!!!
Cool leggings, at a height of 177 cm and OB 94 took the size of M and well approached the length, thought and was afraid that they would come short or not fit, but all around. High girls, take and do not be afraid.
Excellent leggings, very comfortable, soft and non-transparent, great for everyday wear and exercising!
I really love them! The material ist smooth and comfortable on the skin, sweat isn’t visible easily. I love the little detail on the back, it makes your booty look nice n round. I feared that they would be see through while doing squads but that isn’t the case. I’m definitely gonna purchase more.
Good leggings, the only thing I want to notice is sufficient fineness of the material. On the full figure shines dark underwear. And the fabric is a little slippery. But, please note, this is about the dense complex of the body. In general, good processing of seams, bright color and excellent stretch material. I also want to note the fast shipment and delivery of goods.
Le dimensioni non erano come sembrava ma metto 5 stelle perché sono stata rimborsata
Fast shipping thank you