Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality fabric and sewing.
качество хорошее. на свой 42 р брала С. Футболка-топик и кофточка хорошие, а вот шорты, лосины и просто топ немного в натяжку. чуть поправится- и не влезешь))
I like very much, I will also order tracksuits
Товар крутой,качество отличное. Нитки не торчат. Приятная ткань. Но размер м,такое чувство что xs,очень маленький. Пришлось продать
Very cool suit, on the parameters 84-66-93 (height 167), first ordered s, but had to return, as too tightly sat, the size M was perfect! I'm very happy! I hope that in the sock the suit will show itself also well!
Girls, it's a bomb. On my arms, the size m is ideal OG 86 from 64 about 105 hard of course to pull, but this is the whole form as far as I know. In the chest a little everything was flattened, but in general OK. My stomach was perfect. The priest doesn't shine a little at the oath. But for 1900 it's still the best. I'll take another color 100%
Очень хорошо утягивает фигуру, подойдёт абсолютно на любую фигуру, очень понравилась верхняя укорочённая кофточка.
Excellent suit, good quality! For training, what you need. Does not paint, but it is better to take on a larger size, stretches
Is Super!!! Recommend!!!
Size large fits 10-12
Форма супер. По размеру. Красивый розовый цвет, ничего не просвечивает. Плотная ткань
This set is from my favorites, I already have 3 sets to order. The only bad thing is that the sponge they send for the top, it's very thin and it doesn't work.
Better take the size more. The size of 44 villages is excellent L. OG 92, OT 74, OG 84, OB 96. Before that, I took M, did not fit, reordered to L
Super Suit!!! Price and quality!!!!
Ideal sportoutfit. Fits perfectly
I liked the quality very much, but the top is very tight in size S, the jacket is better than the village, it does not press on the chest, the kit pulls, but, but