Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ottima salopette termica intername nte felpata calda per 170 m per 80kg misura perfetta UNICO " DIFETTO " RIMANE UN PO' CORTA ALLE CAVIGLIE ,per chi ha la gamba lunga la sconsiglio ma per il sottoscritto con coscia grossa e tozza e lideale
It looks really good, when I try, I'll leave more comments but sure, now it's very hot
Quality is excellent! But as all Darvi, malomerki! Pulled it. By volume all the hood! But at 185 2XL are short. Arrived in Moscow in less than 2 weeks. Seller recommend!
мой рост 172. вес 78 мне кажется, что штаны могли быть длиннее. мне прям в самый притык. материал плотный с утеплителем. непродуваемый.
Very good product I went out with 3 degrees Celsius and no cold, plus very comfortable badana for 3 hours and no pain. The size is a little big but short, I measure 1,71 and weight 73 and I get a little loose size m
Nice quality. Size L fits perfect - 178 cm & 70 kg.
Rápido y según descripción 1,69 y 73kg talla M perfecto
I 've bought them several times and Darevie never let down. It's a neoprene-like fabric, which, though fine, is quite warm. Be careful with the sizes, because unlike other pants, this is little elastic (as winter). I measure 1,70m and weight 60kg, the perfect size M.
Very good product! Fast shipping. Thank you
Such a description, XL was asked for person of 90 kilos with 1,78 Cms a little short legs missing about 4 Cms, rest ok, good material, good endings
Very good product I recommend
2 XL for 1.80 it looks very good feels very good warm breezes
As always excellent quality better than you can think
Very fine item. For me 1,81 x 87 kg 4XL is comfortable but a bit large. Loose on ankles. But I have a particular body, a big belly and slim legs. I prefer comfort over tightness. Overall satisfied, this winter I'll try it.
Excelente
Good
Superb quality
Already tested, good fit, warm well and comfortable for long pedals, recommended