Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast 8 days in my apartment Chile. Unbelievable!
Size M for 1,79m and 68kg fits perfect tight to the body but without noticing any excessive pressure. It has very good finishes. The silicone waist fits perfectly. In the absence of testing it en route the first impressions are very good.
Ordered July 16 and received August 4 in Canada. The fabric is very stretchy and the jersey was well made. I am 153CM, 51KG, chest 90cm, with the small size it's just fit. However as this was designed for men, the waist line is a bit small for me.
Handsome a little wrist width but fine
The parcel came in 2 weeks. Fast. In general, the goods are of good quality, but there are some shortcomings. But for such money it is acceptable. On height 195 and weight 90 took the size XXL, the sleeves are literally 1 centimeter longer and it would be ideal for planting.
100% recomendable
163cm 53kg roz. S OK
178/70 Preferential product material or finish also great.
Качество просто супер! Но ошиблась с размером: на ОГ 93 - слишком тесно, еле застегнулось, думаю, нужно было брать М или даже L. На рост 164 - ок. По плотности на +12+15С, думаю. Ещё раз, качество - отличное, швы ровные, все продуманно и круто!!
Tight hot fit Rea. ARM parts lot tight long harness yo 172cm 70kg size m
I arrive in 3 weeks, good quality
Quality at first glance is good. Minus here only in a long delivery, send not immediately, but after sending quickly comes.
Very good quality, Tam M, for 1.69 tall with 73 kg was tight, not using with other shirt underneath, Tam well fit
Okey
Delivery on time and the product is very wonderful
Callus remover
beautiful and seamless
top!!! just excellent ! !!