Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bottle for great
Receive in good condition .
Doesn't fit a standard bicycle bottle holder as the 1000ml is too large a diameter. Doesn't leak and can be squeezed. At the moment the pop top water is too stiff to manage on a bike. Wide screw lid. Not sure about the benefit of the dome and on a bike will only be a hindrance. No smell. Quick delivery.
NICE SELLER VERY KIND AND VERY PROFESSIONAL! :)
Normal bottle, does not stink, does not leak. The transparent cover is not fixed very reliably, and probably quickly hanging out and will stop snapping. In a standard flask holder will be marked, but no part of it does not fall into the recess on the bottle, so it turns out to be clearly not fixed.
Se ve correcto a falta de probarlo en ruta por la montaña, envío antes de la.fecha prevista
The bottle got there and pretty fast. There is a smell, but it will quickly leave, such a bottle already took, checked. A year ago I took cheaper...
Fast shipping
good. the bottle has a little smell
The quality of the bottle is good, it remains only to find out if it is really liter.
Perfect fit in my caramagiola holder. Does not change the taste of water
great products
I'm taking a second bottle. I like it very much.
Nice bottle. There is a compactor. Does not wipe
The bottle is excellent, as in the description. I wanted more volume for long pokatushek. Outside there is no smell, from the inside there is a little, I think quickly weathered, left while open
They look really well done! Now missing only the test and the texture of the product. The cap covering the mug and well made
No defects. I bought for a bicycle (see photo), it seems that it does not hold well, but in fact everything is fine