Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love!!! Such great quality and amazing price.
Leggings of deep purple color, sewn very neatly, on OT-64 and ob-89, ordered the size m, but I think it was possible to order s, the only thing I do so these are the elastic bands in the belt itself, which is present in all sports leggings, they certainly do not slip, but the belt is slightly assembled in harmony, But this is personally for me.
They are super good quality and I liked them very much
Sooooo cuteee. The best quality ever. The purple is a bit see thru but not too bad. I love it !’
amazing
Качество отпад! Закажу ещё в других цветах
looove it
Lilac color slightly shines through and if you have cellulite then it will be noticeable
The goods were sent the next day, and came to Tambov, in 7 days. I'm shocked. I buy already the second time and I'm happy as I do not know who, I will still order of course, I would like to buy all the colors. I do mainly in leggings in the sports hall, or I walk around the house, you can also wear clothes or clean on the cottage bed. In short, you will be happy (●♡∀♡) ƪ (♥ﻬ♥) & Omega;
fit is great I'm normally a Small but in these Medium fits perfectly. I'm 5'7 and 135lbs this color is squat proof!
El producto estupendo. Yo tengo una talla 36 de vaquero y pedí una M y perfecto.
this is my fourth pair of these leggings! I'm obsessed. I'm 5'3", 130 lbs, 27" waist and I ordered a medium. I have ordered two pairs in size small and they fit but they are pretty tight--I feel like the leggings are painted on me--so I decided to size up for a not-so-tight fit.
Way better than the colorful koala dupes of Lululemon on Amazon, they fit better, they won’t pill as easy & they’re less money. These are true to size, if you’re between sizes I’d say size up.
As always, love them and they are so soft
Great!!
Recommend take your normal size, usually stretcher leggings S, this time wzięłam M and well zrobiłam because s would be small
I am a regular customer!! I'm delighted as always!! Thank u