Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.muerk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.muerk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Send perfect in 10 days received
Very good quality bag. It took several weeks to arrive, apparently the package was held in customs, although no fees had to be paid.
Well sits, delivery three weeks. Roomy
Very comfortable saddle bag. I have an inflatable mat and a sleeping bag in it
상자는 박살나서 왔어요. 후미등 달기가 애매하네요.
Made very high quality. But as if I did not tighten the Mount-on the seat pin bolts (this is the minus of the very principle of design). It's not very convenient, when you throw a leg-it's sure this Baul will move
Great quality product
Faster than expected has arrived. Homeland and purchased with Bell for. Only Rhythmic New also OK. Three days when Buy, price also make you satisfied
good
Excelente producto, tal cual la descripción!!
if packed correctly its a really good bag. I think that with more expensive bags is the same. if You pack them wrong than they will be not functional. Pack it snug and it wiļl hold good. the reflectors on top are useless when bag is fully loaded... maby i loaded too much, but it still kept well that amount. Overall i am impressed.
Very good
Great product
I was looking for an "arse rocket" with large capacity. This bag fits my needs: with supposedly 14 L it has plenty of room. If fixed correctly right, it doesn't wobble around it.
The bag is great!
The goods in Kiev reached in 10 days
сумка очень качественная .материал водонепроницаемый,советую к покупке.продавцу большое спасибо за подарок.
The bag drove in a branded box during transportation, which postal services broke specifically. But the bag is fortunately intact, which indicates the quality of manufacture. I'll check in the hike and add a review with the number of things that managed to be placed inside.
Everything OK